• Although our lounge is a vibrant and bright space, this is still designed for relaxation and escape!

    Please refrain from cell phone use while entering the spa or throughout your treatment.

    It is not necessary to wash off makeup before receiving a facial treatment, come as you are!

    Our appointments run on time as scheduled, please plan to arrive early to ensure your full treatment.

    Guests under the influence of drugs or alcohol are not permitted to receive services.

    Spa facial guests will be asked to change into a provided spa gown to access the neck and décolleté.

    All services, except airbrush tan, can be scheduled in the same visit.

    Please do not hesitate to reach out with any further questions! (248) 260-7023

  • Due to the nature of our appointment based business, we enforce a cancellation policy for all appointments.

    We request 24 hours notice for all appointment changes & modifications.

    • This includes rescheduling you appointment to another date and/or time.

    • Our booking system sends out multiple email and text reminders as a courtesy.

    • Appointments booked same day are not exempt to these policies.

    • Changes to your appointment can be made through the online booking system, from your confirmation email - or by notifying the spa directly via phone, text, or email.

    We understand that many things may come up that would cause the need for last minute appointment changes. In order to be fair to all of our valued clients, these policies are enforced in all situations.

    Cancelling or rescheduling with less than 24 hours notice of the appointment will result in service fees, charged automatically to the card held on file.

    • Same day cancellations are subject to 50% of the total appointment.

    • Cancellations within 3 hours are subject to 95% of the total appointment.

    • These fees do not apply to future services.

    • Failure to arrive to your appointment without notice will result in a 95% charge, and may effect the ability to schedule future visits.

    • In the event the card on file is declined, service fees are required to be paid in full prior to scheduling another appointment.

  • We have a 5 minute grace period for all appointments.

    Please contact us as soon as possible if you are running late to confirm if we are still able to accommodate the appointment.

    Clients more than 5-10 minutes late may need to be rescheduled, and will be responsible for payment of 95% of the appointment.

    Plan to arrive 10-15 minutes early to your appointment to secure parking downtown.

  • As this is a spa setting, minor guests are not permitted at your appointent. This includes infants in carriers, or any other children not receiving services.

    Your appointment is designed to be an escape, and we adhere to this policy to maintain the integrity of the experience for all of our guests.

  • We do offer brow and lounge facial services to guests 12+.

    Browe Skin & Brow Bar requires signed parental consent for all clients under the age of 18, and clients under the age of 16 must be accompanied by a parent or guardian during their appointment.

    Spa facial services and lash lifts are available to clients 18+ only, no exceptions.

  • All transactions are considered final sale. No refunds will be offered on services performed due to the use of time and resources. We can not offer refunds or exchanges on products due to sanitation regulations.

    If you have a concern about a product or service please contact the spa as soon as possible.

  • Browe Skin + Brow Bar LLC reserves the right to refuse services for any reason. We have a zero tolerance policy for any form of harassment, inappropriate, or rude behavior towards our staff and guests.

  • Gratuity is optional but accepted - and appreciated! - for your service provider.

    Gratuities may be accepted via credit card, however cash is preferred due to increasing processing fees.

    If you are paying via gift card, you may use the balance towards gratuity.